Troubleshooting
Where can I get help putting my MyRower together?
Each MyRower is accompanied by instructions on how to put the machine
together (click here to download the instruction manual). If you have
trouble and need assistance, please visit our
service page.
Where can I get help if something is not working
properly?
All support is provided Online and you can supply your questions and
contact details to us with our service form and one of our team will get back to you and help
you with your query
Is there any maintenance required for the MyRower?
We recommend that you wipe the machine down after each use and that every
3 to 6 months (depending on the amount of direct sunlight that the machine
is exposed to) that you put a chlorine tablet into the tank to keep it
clean
How much water should I place in the tank?
We recommend between 14 – 18 liters of water (please see the scale on the
side of the water tank to see water levels). For further information on
water levels please contact our support.
What do I do if the water in the tank starts to
discolor?
If you have not regularly placed a chlorine tablet into the tank,
depending on the water source and amount of direct sunlight the machine is
exposed to, the water may discolor. If this happens then we recommend you
remove the water and replace it with new water.
Is the MyRower covered by a Warranty?
The Myrower is designed to be a ‘home use’ rowing machine, and is not a
commercially rated machine. As such the machine is designed for use within
the home environment. The warranty covers the frame and parts (click here
to see warranty details) for up to 1 year from purchase.
Recoil Problems?
1) Ensure the bungee is running on the three pulleys.
2)
Ensure drive strap has collected evenly on main clutch and is following
its proper course.
3)
Check that the main clutch can lift slightly (0.5mm-2mm).
4)
Shaft alignment is critical. The four bolts in sides of the tank top frame
(above the tank) pull the top frame and the shaft in different directions.
Loosen the four bolts that go into the sides of the tank top frame and
check if shaft spins freely. If so, slowly tighten one bolt at a time on
the left side then the right side (not front to back or back to front) to
tighten the bolts. As you do this, periodically check the recoil by
pulling on the handle.
5)
Shorten bungee to provide more recoil force.
Where can I get spare or replacement parts for my MyRower?
A listing of spare parts, and their part numbers can be found
here. To inquire about parts fill out our service form and one of our team will get back to you and help
you with your query.
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